System Admin

A lot of the functions carried out by the system administrator are held within the System Administration menu.

The options are arranged in groups, which you can expand by clicking on the group title.

The following groups are available:

System	to define system settings
Security	to define security settings for partitions, groups and license corrals
Security Roles	to define security roles, and assign permissions to them
IPK Management	to define settings for call and incident management
Workflow Management	to define settings relating to request, task and approval processes
Service Level Management	to define SLM and agreement settings
CMDB	to define CMDB settings and configure the CMDB for your organization
Availability	to define availability settings, outage types and schedules
Depreciation	to define batch run parameters and depreciation methods and schedules
Knowledge Bank	to define knowledge bank settings, including base types, entry types, profiles, ratings and statuses
Bulletin Board	to define bulletin board settings and priorities
Text Retrieval	to define text retrieval settings, common words, keywords, synonyms and web file extensions
Self Service Portal	to define Self Service portal settings, roles and systems, service order status titles and question mappings

To access the menu, select and then Admin. Alternatively, select the arrow on the Admin button .

Select System Administration. The System Administration window is displayed, with a menu of options available .

Other System Administrator Functions

As well as the options on the System Administration menu, system administrators will typically be responsible for:

Designer	to create and configure screens and screen sets
Connectors	to ensure that vFire works in harmony with a range of other systems
Call Template Administration	to create and maintain call templates
Bulletin Board	to configure settings for the bulletin board
Knowledge Bank Administration	to configure settings for the knowledge bank